Our Brand Story
( No matter how naughty they are! )
When we first set up our Taiwan Fan-Page, we hoped to convey the right concept of pet feeding through easy-to-understand illustrations.
This simple concept, like a rolling snowball, has driven more and more fans to join and has become 170,000 users pet community fan page.
Since the market is full of unclear and exaggerated products, for the sake of our pets we said to ourselves,
“Why not we do it ourselves? Let’s create something that is safe and natural for our baby pets!”
This is how our first “ MAOWASH ” pet skincare brand was born.
Started with our first product “Natural Itch Relief Shampoo”, each product was developed with the help & participation of consumers from pet owners
“Requirements Interview → Trial Feedback → Formulation Adjustment → Consumer Usage Tracking”.
In the process of R&D, the quality requirements of the following three aspects are the criteria we adhere to:
|1. Start from the needs of pets|
|2. Sense of improvement|
|3. Higher production standard than "human" products|
It was the judgment towards us. We took feedback and suggestions seriously. Everyone has different things to say when it comes to product reviews.
But one thing we were grateful to hear was that “Hey MAOWASH!!!!~ My friends introduced me to buy your shampoo. ”
Such a simple sentence had always made our day. We knew it worked. We knew that we were ACTUALLY providing them solutions.
Our products had received up to 98.2% satisfaction and 1,000+ 5-star reviews in just one and a half years.
MAOUP strives to be known as "the products that are closest to the needs of consumers".
It won’t be just a slogan or dream.
We hope that through this channel, we can directly interact with consumers and get as close to them to understand their needs.
Since the establishment of the Facebook Fan-Page,
our customer service has responded to more than 10,000 private messages every month
and we had taken a serious look at each customer's feedback and suggestions.
In March 2018, we launched the "Chatty Health Room",
which provided professional consultations by nutritionists online. During the conversation,
it gave us a deeper understanding of consumer needs and the problems they faced.
Although the Internet is our main channel, we hope that through our meticulous service,
everyone can get the most suitable products for their pets with confidence.
One simple phone call or message, we will respond to you as soon as possible.