Free Shipping for orders over ̶R̶M̶1̶6̶0̶ RM80.00 in Peninsular Malaysia
There are some delivery changes during FMCO period. Please read shopping guide before order.
Shopping Guide

Latest Delivery Notice

 

Dear Customers,

 

In the view of recent FMCO announcement by the government, kindly be informed that we will deliver your parcel every Monday, Wednesday, and Friday until further notice.

 

In the hope of continuously offering our best services, we remain committed to our team & delivery partners' health and safety assurance.

 

We sincerely apologize for any inconvenience caused. 

 

For any enquiry, please feel free to contact our customer service team. Let's stay safe at home and fight this pandemic together!

 

Jaga Diri, Jaga Kita.

Stay Safe.

Thank you.

Your Dearest MAOUP Team.

 

 

A kind reminder to all pet's owners,
 

Read the following instructions to have a better understanding of your shopping experience, shipping methods, and delivery expectation!

 

 

Shopping Experience

From making payment until receiving the product, it takes around 3-7 working days.

 


Shopping Methods

 

MAOUP provides you with a fast and convenient shopping experience.

You can now shop directly through Facebook Login for a faster & convenient checkout process.

  • Shopping process

Choose Your Product → Add to Cart → Order Checkout → Fill in the Information & Delivery Method

→ Make Payment → Delivery in Working Days → Receive Your Product

 


Payment Methods

 

Currently, we only accept Online Bank Transfer as our main payment method.

 


Shipping Rates

 

We offer different shipping rates for East Malaysia & West Malaysia. Free shipping for purchases above RM160! (only for Peninsular Malaysia)

  • West Malaysia (Peninsular Malaysia) : RM6.00~RM10.00
  • East Malaysia (Sabah, Labuan & Sarawak) : Varies by Courier Option chosen.

 


Shipping Method & Delivery Days

 

Delivery does not include Saturday, Sunday & Public Holiday.

Orders before 12 pm will be processed on the same day & be delivered the next day after successful payment from customers, during working days (Monday to Friday).

E.g., If the order is made on Monday before 12 pm, we will process the order on the same day and deliver it on Tuesday.

Orders after 12 pm will only be processed the next day after successful payment from customers and delivered the following day during working days (Monday to Friday).

E.g., If the order is made on Monday after 12 pm, we will process the order on Tuesday and deliver it on Wednesday.

Please ensure that the information is filled in correctly to smoothen the delivery process.

* If the order is made during Saturday, Sunday or Public Holiday, we will process the order during the next working day and deliver it the day after.
E.g., If the order is made on Saturday or Sunday, we will process the order on Monday and deliver it on Tuesday.

When the order is being delivered, if you need to update or modify the information:
please call us (03-5892 2697) or Facebook message us so that we can assist you immediately.

Location

Delivery Duration

West Malaysia

3-5 working days

East Malaysia

7-10 working days

 

Note: You will receive an email notification when your order is being delivered!
Note: You may choose your own courier service during checkout, and the shipping fees imposed might be different.
Note: For those who chose Pgeon Delivery and outside of Klang Valley, due to the location distance, the delivery might take some time.
Note: For your parcel tracking progress, you should refer to the tracking URL we gave through email.

Didn't receive the parcel within the estimated period?

You may check the status of your shipment through your "Order Completed Letter" in your registration email with the tracking number or tracking URL, we have provided you with. For any delivery issue (2nd delivery request, delayed shipment, missing address information, etc.), please get in touch with the courier live chat agent for assistance.

 

Track Your Parcel HERE
Talk To Live Chat Agent HERE (10 am ~ 6 pm, Monday to Friday)

 


Invoice Notice

 

We will send an electronic invoice to your email address after the payment is made.

If you did not receive your invoice, please call us (03-5892 2697) or Facebook message us so that we can assist you immediately.

 


【Member Reward Points】- Starts from 6th August 2021

 

How Does The Reward Points Work?

You must be a registered member to enjoy the reward point.

For every RM1 you spent with us, you will be awarded 1 point.
Eg: RM80.90 = 81 points

You can check your point at My Account > My Reward Point.

 

What To Do With The Reward Points?

Some of the products have points written on their respective product pages. With enough reward points, you can actually redeem the product for FREE!

Currently, the available products with reward points are:

MAOEAT Health Care Series

Health Treats (30tabs)

Health Treats (70tabs)

MAOWASH Bathing & Cleaning

Bathing/Washing Supplies

  • MAOWASH Soft Bristle Pet Toothbrush (3 pcs): 340 points
  • MAOWASH Multi-angled Cleaning Pet Toothbrush: 380 points
  • MAOWASH Pet Cleansing Dry Wipes (40pcs): 400 points
  • MAOWASH PET Recycled Foaming Pet Grooming Gloves(Blue/Green): 450 points
  • MAOWASH 3M Super Absorbent Microfiber Pet Gloves Towel: 1000 points

How Do I Redeem The Product?

To redeem the product, kindly follow the simple steps below:
1. Add the redeemable product to the cart.
2. Proceed to checkout
3. Apply the point to the redeemable product on the checkout page

Terms & Conditions:
1. You can only redeem the product as our member.
2. You can only select ONE(1) redeemable product at ONE(1) time.
3. You can only redeem the product if you have accumulated enough points.
4. You still have to pay the shipping fees.

Feel free to call us (03-5892 2697) or Facebook message us
if you have any problems or questions regarding our reward point system!

 


Return & Refund

 

 

For more information, please visit the Return & Refund Policy page.

For your kind information, please consult your veterinarian first with our ingredients before making the purchase.

If you have any questions, feel free to call us (03-5892 2697) or Facebook message us. We will answer your questions as soon as possible! :)

 


【Durian Runtuh Cash Back Voucher】

 

Voucher Code Terms & Conditions

1. The voucher code is for the cashback obtained from Durian Runtuh Cash Back Sale in JUL 2021.

2. The voucher code is applicable for all products on MAOUP Malaysia Official Website.

3. You must log in to your account to use it.

4. Voucher code validity period: 16 JUL 2021 ~ 16 OCT 2021

5. Each voucher code can only be used ONE(1) time.

6. ONE(1) voucher code can only be applied for each transaction.

7. Voucher codes are not exchangeable for cash or items.

8. Voucher codes are not inclusive of shipping fees.

9. MAOUP Malaysia reserves the right to amend any terms and conditions of this voucher without prior notice.